User Agreement

Effective Date: September 1st, 2017. Latest updated: September 1st, 2017.

This User Agreement (“Agreement”) is a contract between you and New Nordic Group and applies to your use of New Nordic Group. You must read, agree with and accept all the terms and conditions contained in this Agreement.

This is an important document which you must consider carefully when choosing whether to use New Nordic Group.


By signing up to use New Nordic Group account through New Nordic Group website, New Nordic Group API, and/or any associated websites or mobile applications (collectively “New Nordic Group site”), you agree to comply with and be legally bound by this Agreement, as revised from time to time. If you do not agree to any of the terms set forth in this Agreement, or any subsequent modification to the Agreement, you may not access or use any of New Nordic Group. We may amend or modify this Agreement by posting on New Nordic Group site or emailing to you the revised Agreement and the revised Agreement shall be effective at such time. We may (a) modify or discontinue any portion of New Nordic Group, and (b) suspend or terminate your access to, New Nordic Group, at any time, and from time to time, without notice to you in certain, limited circumstances described herein. You agree that we shall not be liable to you or any third party for any modification or termination of New Nordic Group, or suspension or termination of your access to New Nordic Group, except to the extent otherwise expressly set forth herein. Please note the following risks of using New Nordic Group:

• Investments purchased using a bank account or credit card may be reversed later, for example, if such a payment is subject to a chargeback, reversal, claim or is otherwise invalidated.

• An investment transaction may be unconfirmed for a period (usually less than one hour, but up to one day) and never complete if it is in a pending state.

• You agree that disputes between you and New Nordic Group will be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration.

1. Our Relationship with You

1.1 Your Privacy: Protecting your privacy is very important to New Nordic Group. Please review our Privacy Policy to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.

1.2 Privacy of Others; Marketing: If you receive information about another user through New Nordic Group, you must keep the information confidential and only use it about New Nordic Group. You may not disclose or distribute a user’s information to a third party or use the information for marketing purposes unless you receive the user’s express consent to do so. You may not send unsolicited email to a user through New Nordic Group.

1.3 Intellectual Property: “New Nordic Group” and all logos related to New Nordic Group are either trademarks, or registered marks of New Nordic Group or its licensors.

1.4 Password Security and Keeping Your Email and Address Current: You are responsible for maintaining adequate security and control of all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access New Nordic Group. You are responsible for keeping your email address up to date in your account Profile.

1.5 Notices to You: You agree that New Nordic Group may provide you communications about your account and New Nordic Group electronically.

1.6 Notices to New Nordic Group We prefer receiving notices to New Nordic Group electronically through our support system at help ixxxxxx Paper notifications can also be sent to New Nordic Group- See our contact page for our mailing address.

1.7 All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

2. Accounts

2.1 Eligibility: To be eligible to use New Nordic Group, you must be at least 18 years old (or the applicable age of majority and contractual capacity).

2.2 Multiple Accounts. New Nordic Group Accounts are personal and non-transferable. By using New Nordic Group, you agree that you will not create more than one Account, and that we may, without notice, close or suspend any or all the Accounts of a Member who has, or whom we reasonably suspect has, opened multiple Accounts.

2.3 Identity Authentication: If you wish to buy or sell investments through New Nordic Group, you authorize New Nordic Group, directly or through third parties, to make any inquiries we consider necessary to validate your identity.

2.4 Third Party Applications: If you grant express permission to a third party to connect to your New Nordic Group account, either through the third party’s product or through New Nordic Group, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. Further, you acknowledge and agree that you will not hold New Nordic Group responsible for, and will indemnify New Nordic Group from, any liability arising from the actions or inactions of this third party about the permissions you grant. You may change or remove these permissions at any time from the Account Settings (API) page.

2.5 Taxes: It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. New Nordic Group is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.

2.6 Your account with us is not a bank account. Our services are not financial instruments, and we are not a regulated financial institution. No interest will be paid on any funds or currency you use to purchase or trade for any other currency, and such currency is not insured by the company or any government agency.

2.7 Limitations: New Nordic Group may delay an order if the customer has not provided personal identifying information, if it reasonably suspects that a customer is in violation of the Terms of Service, or if further personal identifying information is necessary to establish the identity of the customer (“KYC”). Until completion of such verification procedures, customers may experience delayed processing of investment transactions or conversion service transactions. New Nordic Group will designate any such delayed transaction as “pending,” and funds will not be available until the pending transaction is completed. New Nordic Group reserves the right to refuse to process, cancel, or to reverse any customer transaction (i) as required by law, (ii) in response to a facially valid subpoena, court order, or other government order, or (iii) if New Nordic Group reasonably suspects that the transaction is erroneous, or is in violation of New Nordic Group User Agreement.

2.8 Unsolicited Deposits: Unsolicited deposits into our bank account are subject to a processing fee of up to 5,000.00 Baht per incidence. New Nordic Group reserves the right, at its own discretion, to either process or rejects such deposits and associated orders. Any reversal of funds will require adequate (as determined by New Nordic Group) proof of payment, identification of the payer, and proof of ownership of the originating account (where applicable). Examples of unsolicited deposits include, but are not limited to: making a deposit without a corresponding order; check, wire, or other non-cash deposits; depositing an amount that substantially exceeds the order amount; placing an order after a deposit has been made; any type of deposit resulting in circumvention of account limits.

2.9 Wrong or Partial Beneficiary Details: A processing fee of up to 200.00 Baht per failed attempt may be assessed at New Nordic Group’s discretion for orders which we are unable to complete due to wrong or partial beneficiary information.

3. Restricted Activities

Restricted Activities: About your use of New Nordic Group, other users, and third parties you will not: Violate any law, statute, ordinance, or regulation (for example, those governing financial services, controlled substances, or consumer protections); Intentionally try to defraud New Nordic Group or other New Nordic Group users. Infringe New Nordic Group’s or any third party’s copyright, patent, trademark, or intellectual property rights. Provide false, inaccurate, or misleading information. Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; or detrimentally interfere with, intercept, or expropriate any system, data, or information.

4. Disputes with New Nordic Group

4.1 Indemnification: You agree to indemnify and hold New Nordic Group, its parent, the officers, directors, agents, joint ventures, and employees, harmless from any claim or demand (including attorneys’ fees) arising out of your breach of this Agreement or your use of New Nordic Group.

4.2 Release of New Nordic Group: If you have a dispute with one or more users, you release New Nordic Group (and our parent, officers, directors, agents, joint ventures, employees and suppliers) from all Claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.

4.3 Disputes with New Nordic Group: If you think we have made an error, write to us at New Nordic Group or email us at support at New Nordic Group. In your correspondence, you must give us information sufficient to identify you, your account, and the transaction on which you believe an error occurred. You must contact us within 30 days after the transaction occurred. Within 90 days of receiving your request, we must either correct the error or explain to you why we believe the transaction was correct.

5. Customer Cash-in

5.1 New Nordic Group may introduce you to third party customers or “tellers” for cashing-in funds into you’re New Nordic Group account. While we try to verify each teller, we will not assess the suitability, legality or ability of any third-party cash-in providers and you expressly waive and release the company and/or its directors, officers and employees from all liability, claims or damages arising from or in any way related to the third-party cash-in service provider. The company will not be a party to disputes, negotiations of disputes between you and such third-party providers. Responsibility for the decisions you make regarding services offered via the software or service (with all its implications) rests solely with you. We will not assess the suitability, legality or ability of any such third parties and you expressly waive and release the company and/or its directors, officers and employees from all liability, claims, causes of action, or damages arising from your use of the software or service, or in any way related to the third parties introduced to you by the software or service.

5.2 Any references in the site, application or services to a customer being “verified” or “connected” (or similar language) only indicate that the Member has completed a relevant verification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by New Nordic Group about any customer, including of the customer’s identity and whether the customer is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the application and services. We therefore recommend that you always exercise due diligence and care when deciding whether to trust a teller or to accept a cash-in request from a customer, or to have any other interaction with any other customers.

6. General Provisions


6.2 No Warranty: New Nordic Group ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. New Nordic Group, OUR PARENT, THE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES AND SUPPLIERS OF New Nordic Group OR OUR PARENT SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PURPOSE AND NON-INFRINGEMENT. New Nordic Group does not have any control over the products or services that are paid for with New Nordic Group and New Nordic Group cannot ensure that a buyer or a Seller you are dealing with will complete the transaction or is authorized to do so. New Nordic Group does not guarantee continuous, uninterrupted or secure access to any part of New Nordic Group’s services, and operation of our site may be interfered with by numerous factors outside of our control. New Nordic Group will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner, but New Nordic Group makes no representations or warranties regarding the amount of time needed to complete processing because New Nordic Group are dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights and you may also have other legal rights that vary from state to state.

6.3 Time Limitation on Claims: You agree that any claim you may have arising out of or related to your relationship with New Nordic Group must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

6.4. Export Controls & Sanctions: New Nordic Group and the supply of Digital currency through New Nordic Group site is subject to Thailand, international export controls and economic sanctions requirements. By acquiring any such items through New Nordic Group site, you represent and warrant that your acquisition comports with and your use of the item will comport with those requirements. Without limiting the foregoing, you may not acquire Digital currency or any of New Nordic Group through New Nordic Group site if: (1) you are in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo, UN sanctions, HM Treasury’s financial sanctions regime, or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List HM Treasury’s financial sanctions regime; or (2) you intend to supply the acquired Digital currency or New Nordic Group to Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo or UN sanctions (or a national or resident of one of these countries), or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime.

6.5 Sanctions Compliance. New Nordic Group is prohibited from providing services or entering relationships with certain individuals and entities. If New Nordic Group is required to block assets associated with your New Nordic Group account in accordance with a sanctions program, or other similar government sanctions programs, New Nordic Group is not responsible for any losses, whether direct or indirect, that you may incur because of our complying with applicable law, the guidance or direction of any regulatory authority or government agency, or any writ of attachment, lien, levy, subpoena, warrant or other legal order.

6.6 Computer Viruses. We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from New Nordic Group. Always log into you’re New Nordic Group account through New Nordic Group site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.